Customer Service

Whether a stand-alone customer service requirement is needed or integrated into your business process, Direct2Market has the capability to handle all of your customer service needs before, during and after the sale. We know that good customer service leads to more revenue.

Our dedicated customer service representatives are trained to handle all customer interactions and to place the customer first no matter what industry or service we represent on your behalf.

Whether we are ensuring product delivery, training, invoicing, trouble shooting, accounts receivable, order return, upsell, cross-sell or replenishment of inventory we have the solution.

To make sure you are getting the most out of your customer service, we conduct customer satisfaction surveys to generate key performance indicators at every point we touch the customer. We understand the cost of acquisition and how important it is to maintain your customers so they stay loyal to your brand for a long time.

Read a Healthcare case study to learn more about what D2M can do for you.